We’re here to support you

Get the help you need to simplify your order processing. You’ll find our most valuable guides, tutorials and resources for getting started right here on this page.

If you don’t find what you’re looking for here, just reach out to us via chat, phone or email and we’ll gladly help get you on the right track.

Frequently Asked Questions:

If you’ve got a question, there’s a good chance we’ve already answered it. Check out our most frequently asked questions to get your answer right now.

What does EIZ do?

EIZ connects your online stores to the best shipping carriers and automates the pick, pack, and shipping processes. EIZ helps you save time and money, and it reduces errors in your fulfillment processes.

EIZ will: • Import orders from all your stores and other sales channels.
• Sort your orders and combine orders headed to the same customer.
• Verify and update your customer’s shipping address.
• Get you the best price for each shipment.
• Help you print labels for all your carriers in one click.
• Update all your sales platforms with accurate tracking data in one click.
• Send manifests to all your carriers at once.

How do I get started?

Sign Up: Click “Sign Up” on EIZ homepage to easily create an account.
Connect your Stores: Connect all your sales channels and carriers to EIZ. You can find all sales channel and carrier integration manual here: https://eiz.com.au/eizcollege
Free Online Training: After integrating your stores and carriers, you can contact EIZ Customer Service to book a 30-minute online introductory training on how to use EIZ. The training uses TeamViewer software; make sure you have TeamViewer installed before the training session. You can get TeamViewer here: https://www.teamviewer.com
Ongoing Technical Support: If you have any questions, you can always contact EIZ Customer Service by phone, email, or live chat.

How long does it take to set up?

You can start using EIZ standard features once you finish creating your EIZ account.

Do I need to link a credit card when I create an EIZ account?

No, you don’t need to provide any payment information when you create an EIZ account. Every user gets instant access to a 30-day free trial once they register with EIZ. Your payment information is only required after your free trial expires and you want to continue with EIZ.

How do I move to EIZ from another similar management system?

Switching to EIZ is easy. Once you sign up and link your existing stores and carriers to EIZ, all your orders will be automatically synced with EIZ. You don’t need to do anything in your previous system.

Need help?
You've got 3 ways to contact us:

Live phone support

9:30am to 5:30pm (AEST)
+61 8595 3046

Live chat

9:30am to 5:30pm (AEST)
Or leave us a message

Email support

Contact us anytime!

Contact us

AU: +61 (03) 8595 3046

NZ: +64 9884 4407

Email: support@eiz.com.au

Unit 4 / 8B Railway Ave, Oakleigh, VIC, 3166 Australia